Privacy

Hello!

It’s great that you’re interested in coaching with Monica Castenetto at Live a Life You Love   – thank you!

At Live a Life You Love we take your privacy seriously and we are committed to compliance with data security regulations as set out by the GDPR (General Data Protection Regulation) entering into effect on 25 May 2018 in Europe. Our practice is registered with the ICO (Information Commissioner’s Office) in the United Kingdom, and the information we may collect about you within our professional practice will only be used in accordance with this privacy policy.

When do we collect information?

• When you submit your details via the contact form on this website
• When you call or email us with an enquiry
• When you complete our online survey with your views on life and change
• When you buy a book from our Books page
• During an informal initial call to discuss your coaching needs
• When you sign up for one of our coaching programmes or courses

Which information do we collect from you?

We may collect:

• Contact information such as your name, email address, IP address, postal address, or phone numbers
• The route you used to sign up to receive your  Inspiring Tips to Create and Live a Life You Love emails (Change Readiness Quiz, access to free e-books etc.)
• Your Views on Life and Change you gave when participating in our online survey of that same name
• The books or courses you purchased from us
• Descriptive notes from your coaching sessions, which you receive as part of your coaching with us, including your first name, and the date and key content of your sessions

What do we do with your information?

We will use the information from you to understand your needs, develop new products and services, and serve you better. As part of that remit, we may:

• Email or call you regarding your enquiry, your survey response, your access to your quiz result or free e-book, or your coaching.

• Take orders and payment for and deliver the books or courses you ordered from us, and email or call you regarding your orders where necessary.

• Deliver the coaching you’ve booked with us.

Data safety and Third Party disclosure

• We are committed to ensuring that your personal data is secure and we have put in place suitable processes to safeguard the information we collect about you.

• Your personal information will never be sold, rented or leased to a third party company or organisation for their  marketing.

• We do however use third party service providers to understand your needs or deliver our services to you. These third party service providers include survey, mailing, ecommerce platform or payment providers such as Surveymonkey, Mailchimp, Woocommerce or Paypal. We endeavour to only work with trusted and reputable third party providers. However, please understand that we neither monitor nor have any control nor input over these third party providers, nor their tools and procedures, and we therefore do not take any responsibility for their data handling and processes. By purchasing our services and products you acknowledge and agree that we shall have no liability whatsoever arising from or relating to your use the third party tools and procedures connected to our services and products. Please ensure that you are familiar with and approve of the terms on which services, products, tools and procedures are provided by or through the relevant third party provider(s).

Deleting your personal information 

• If you have bought one of our books or courses, you may email us at ebooks@livealifeyoulove.co.uk to request for your personal information to be deleted from our records after your purchase. You understand that we will then be unable to correspond with you about your orders and purchases and any further requests you may have in the future will go unanswered.

• If you are coaching with us, we are required by our professional insurance to keep your information for 5 years, after which we will safely delete it.

Cookies

Head over to our Cookies Page to find out more about what cookies we collect and how you can set your preferences.

Questions?

If you have any questions about our privacy policy, please contact us on monica@livealifeyoulove.co.uk

Monica Castenetto may update this privacy policy from time to time, so please do continue to check in with this page to make sure you are happy with it.